Discover your opportunity with Union Bank and become a part of
one of the world s leading financial groups. Union Bank is a member of
Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the
world with total assets of over $2.4 trillion (as ranked by SNL Financial,
April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we re
13,000 strong, working together to positively impact every customer, organization,
and community we serve. At Union Bank, we aim to be the premier and
most-trusted West Coast bank, serving customers with high-touch, local delivery
and global capabilities as we leverage our rich, 150-year history. This is all
part of our inclusive, high-performing culture supported by competitive Total
Rewards, including our cash balance pension plan. Join a team that s working to
fulfill its vision to be the world s most trusted financial group.

# Job Summary:

**Reporting to the**
Branch Manager and/or Branch Service Manager, the Branch Service
Specialist is responsible for performing a variety of duties including,
responding to customer inquiries, processing transactions, customer requests,
resolving difficult/complex issues, and making quality sales referrals.
The Branch Service Specialist may receive day-to-day work
direction from other branch officers. Depending on the office assigned, may be
responsible for servicing specialty segments such as Priority and Cash and
**Save, etc.

# Major Responsibilities:

**Under guidance of office**
**leadership, will be responsible for:**
50% - Customer Service Transactions
Ensure understanding of and adherence to all operating policies, procedures and
**regulatory requirements.**
Provide an outstanding customer experience when responding to customer requests
and inquiries and processing transactions within assigned authority.
Respond directly to customer issues and complaints in a timely, professional
**and effective manner.**
Escalate more complex issues/complaints to the appropriate supervisor or
co-worker within the branch if unable to resolve directly.
Maintain cash drawer within prescribed cash limits and meet cash balancing
Perform more complex tasks such as Safe Deposit activities, handling of customer
requests/research, merchant teller services, remote branch capture, etc., in
compliance with established policies, procedures and standards.
30% - Sales Referrals
Identify and recommend appropriate bank services that result in quality sales
and best meet customers needs.
Participate in sales promotions and meet monthly referral goals.
May assist Manager in training tellers to effectively identify quality referral
20% - Operations/Risk/Compliance
Verify and/or approve various documents and transactions, (e.g., G/L tickets,
IBC's, Customer Charges, Deposits, etc.).
Responsible for following and adhering to all bank operational and security
policies and procedures, including compliance and privacy policies and
procedures to maintain customer confidentiality. Conform to all
**government compliance regulations.**
+ Must have strong verbal and written communicationskills
+ Must have good leadership and interpersonal skills
+ Familiar with standard branch technology and tellerequipment
+ Customer service and cash handling experience.
+ Good math, reading, and comprehension abilities
+ Strong problem-solving skills
+ Typically requires 2 years of customer serviceexperience in a retail bank.
_The above statements are intended to describe the general nature and levelof work being performed. They are not intended to be construed as an exhaustivelist of all responsibilities, duties and skills required of personnel soclassified._
_We are proud to be an Equal Opportunity / Affirmative ActionEmployer and committed to leveraging the diverse backgrounds, perspectives, andexperience of our workforce to create opportunities for our colleagues and ourbusiness. We do not discriminate in employment decisions on the basis ofany protected category.

# Job:
_Branch Banking_
# Title: _Branch Service Specialist, Part-time 30 Hours, Marysville, WA_
# Location: _WASHINGTON-Marysville_
# Requisition ID: _10017317-WD_
Associated topics: call center, call center representative, client, customer service associate, customer service specialist, internship, representante de servicio al cliente, service, system support, telephone

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